Contact support
If you cannot sign in, restore your history, send a message or make a call, contact us. You can also ask a question, share feedback or report a bug.
Email: info@my-ping.app. If the button does not open your email app, copy the address and send a message using any email service. You do not need to sign in to Ping. We will reply to the email address you write from.
What to include
- Describe what happened and what you expected.
- Include your device model, iOS, iPadOS or Android version, and Ping version.
- List the steps that trigger the issue and the approximate time with your time zone.
- If helpful, attach a screenshot with private conversations and other personal information hidden.
Sign-in and history issues
Include the exact error message and whether it appeared after installation, an update, a device change or signing in again. If history is missing, tell us whether it remains on another device you own. Keep that device and its app data until support replies.
Never send passwords, one-time codes, encryption keys or payment details. A description is enough for your first request, and you can ask for help without access to your account.
Account, privacy and subscriptions
For account deletion and personal data requests, see Personal data requests. You can also read the Privacy Notice and Ping subscription information.